Image Source, a leading provider of office technology and business process outsourcing in San Bernardino, CA, was experiencing a high-level of customer service calls regarding equipment malfunction and downtime within their businesses.
This led to countless on-site Service visits often amounting to “No Problem Found” verdicts, which provided no clues as to the source of the issue, and left the service team and the customer without solutions.
Image Source chose to install AMETEK Electronic System Protection’s ESP power filters during the trial because of their solid reputation as the preeminent power protection and conditioning technology utilized throughout the office equipment industry since 1985. In addition, ESP power filters are routinely installed with copiers by leading manufacturers and therefore seemed like the logical choice for the Image Source study.
SOURCE ESP AMETEK