The program is based on pages or clicks managed by each technician. Service calls are evaluated based on how long the machine runs after the call and the number of pages produced.
Each page is assigned a CPP commission rate that is applied to the technician bonus monthly. The higher the page count, the higher the bonus (all machines serviced must surpass BEI Services exclusive model specific call quality criteria in order for the technician to get credit for the managed pages).
Parts usage is also measured based on customizable part CPP targets. This incentivizes technicians to make the right parts decisions, and in no way penalizes parts usage.
Technicians have the ability to earn additional bonus for coming in below the part CPP target established. First call effectiveness is also measured and the achieved bonus can be adjusted based on the achieved percentage.