6 Questions to Ask to Evaluate Content Services Solutions

By Joan Honig, DocuWare – In 2017, Gartner analyst Michael Woodbridge of Gartner created a stir in the content management world with this pronouncement in The Death of ECM and the Birth of Content Services.

Enterprise Content Management (ECM) is now dead (kaput, finite, an ex-market name), at least in how Gartner defines the market. It’s been replaced by the term Content Services, a strategic concept that covers three aspects, namely Content Services Applications, Platforms such as the cloud, and Components.

Well, is ECM really dead? We certainly don’t think so. But what many DocuWare customers are doing with content – HAS outgrown the traditional definitions and requirements, hence the need to rename it so it more comprehensively describes the functions it serves.


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