From Rochester Software Associates – The Hanover Insurance Group, Inc. operates print centers in Worcester, MA and Howell, MI to create and mail documents to more than 6,000 agency locations Continue ReadingEvery Vendor Said They Could Do What We Needed. After Speaking with RSA, We Knew They Could Do What We Needed.
RSA has a new Howie Fenton white paper: “How Web to Print Ordering Impacts Customers’ Satisfaction and the Customer Experience.” Download it now to learn: The answers to five customer experience Continue ReadingNew RSA White Paper- Howie Fenton on How WTP Impacts C/Sat and CX
By Elisha Kasinskas, RSA – If selling production print were easy, every dealer would be doing it. You might even see more dealers attending conferences devoted to production print. But Continue ReadingFour Tips for Production Print Sales Superiority
By Howie Fenton – In the last article entitled, “What’s the Cost of a Bad Customer Experience to an In-Plant?” we shared our experience that the average in-plant that scores Continue ReadingWhat is the Cost of Poor Web to Print Workflow?
The In-plant Printing Mailing Association (IPMA) conference was held last week in Louisville, KY. Over 150 in-plant print centers and scores of vendors attended, including RSA production print partners, Canon, Continue ReadingVIDEO: IPMA 2019 Conference highlights
The In-Plant Printing and Mailing Association is being held in Louisville KY June 2 – 6 and Rochester Software Associates is there! Check out their video from day 3 of Continue ReadingIPMA 2019 Day 3 from RSA VIDEO
The In-Plant Printing and Mailing Association is being held in Louisville KY June 2 – 6 and Rochester Software Associates is there! Check out their video from the conference! Are Continue ReadingWelcome to the 2019 IPMA Conference from RSA! VIDEO
KeyPoint Intelligence estimates that between 2019 and 2021, Variable Data Printing (VDP) will grow at a rate of 10% a year and by 2021, 31% of print volume produced will Continue ReadingVDP Doesn’t Have to be Complex
Blog #3 of Customer Experience Series By Howie Fenton for RSA – You will be shocked when you hear the estimated costs to companies that have suffering from a bad Continue ReadingWhat’s the Cost of a Bad Customer Experience to an In-Plant?
Customer Background/Solution Overview. Framingham State University in Framingham, MA runs an offset press room and print center with two full-time employees and two part-time student employees. They provide FSU’s 4,126 Continue ReadingWeb to Print Boosts Volumes at Framingham University