Every Vendor Said They Could Do What We Needed. After Speaking with RSA, We Knew They Could Do What We Needed.

From Rochester Software Associates – The Hanover Insurance Group, Inc. operates print centers in Worcester, MA and Howell, MI to create and mail documents to more than 6,000 agency locations Continue ReadingEvery Vendor Said They Could Do What We Needed. After Speaking with RSA, We Knew They Could Do What We Needed.

New RSA White Paper- Howie Fenton on How WTP Impacts C/Sat and CX

RSA has a new Howie Fenton white paper: “How Web to Print Ordering Impacts Customers’ Satisfaction and the Customer Experience.” Download it now to learn: The answers to five customer experience Continue ReadingNew RSA White Paper- Howie Fenton on How WTP Impacts C/Sat and CX

What is the Cost of Poor Web to Print Workflow?

By Howie Fenton – In the last article entitled, “What’s the Cost of a Bad Customer Experience to an In-Plant?” we shared our experience that the average in-plant that scores Continue ReadingWhat is the Cost of Poor Web to Print Workflow?

Welcome to the 2019 IPMA Conference from RSA! VIDEO

The In-Plant Printing and Mailing Association is being held in Louisville KY June 2 – 6 and Rochester Software Associates is there! Check out their video from the conference! Are Continue ReadingWelcome to the 2019 IPMA Conference from RSA! VIDEO

Web to Print Boosts Volumes at Framingham University

Customer Background/Solution Overview. Framingham State University in Framingham, MA runs an offset press room and print center with two full-time employees and two part-time student employees. They provide FSU’s 4,126 Continue ReadingWeb to Print Boosts Volumes at Framingham University