Seven Strategies for Engaging with New and Current Customers Post-COVID-19

By Elisha Kasinskas, RSA – Despite the opportunities and uncertainties, let’s examine seven strategies that a production print hardware and software reseller should consider in order to serve existing customers Continue ReadingSeven Strategies for Engaging with New and Current Customers Post-COVID-19

Solutions for Resolving COVID-19 Staffing and Delivery Challenges that May be the New Norm

By Howie Fenton for RSA – Looking back at your COVID-19 experience, you might ask “What changed and what have we learned”? For some, nothing changed. For others, changes had to Continue ReadingSolutions for Resolving COVID-19 Staffing and Delivery Challenges that May be the New Norm

How Web to Print Ordering Impacts Customers’ Satisfaction and the Customer Experience: White Paper

Learn the answers to five customer experience questions, nine lessons from Amazon and three lesson to apply to in-plant printing. The role of Web to print in the customer experience Continue ReadingHow Web to Print Ordering Impacts Customers’ Satisfaction and the Customer Experience: White Paper

We Were Seeing Opportunities For Production Workflow Software, But

Manny Martinez, CBE Office Solutions- Production Success with RSA SolutionsBy Elisha Kasinskas, RSA – a  When Manny Martinez was recruited 14 months ago to build a production team for CBE Office Solutions Continue ReadingWe Were Seeing Opportunities For Production Workflow Software, But

What Office Technology Dealers Really Think About Production Print

By Scott Cullen, The Cannata Report – Since joining The Cannata Report five years ago as editor-in-chief, I have loyally adhered to the company line that traditional office technology dealers Continue ReadingWhat Office Technology Dealers Really Think About Production Print

How to Estimate Staffing Needs as Workload Changes

By Howie Fenton, for Rochester Software Associates – Outlining a plan for reducing expenses is unpleasant but your administration may request it as we emerge from this pandemic. It may Continue ReadingHow to Estimate Staffing Needs as Workload Changes