https://youtu.be/3h4f_IFAU_g
Learn more about HP Graphics Solutions Business here: http://hp.tl/6009B0VvJ
With great customer experience, we all win. Did you know it’s 6-7 times more costly to attract a new customer than to keep an existing customer? It takes 12 positive customer experiences to make up for just one negative experience. Customers judge every interaction with us by three parameters. 1) how it met their needs, 2) how easy the interaction was and 3) how pleasant it was.
By surveying customers on their experiences and calculating their results, we get a Net Promoter Score (NPS), a customer loyalty metric that tracks customer’s willingness to recommend HP.
As a channel partner, you are the face of HP to our customers, so your help is essential to better understanding our customer’s loyalty and satisfaction. Please remember to send us your weekly report of service interactions so we can survey those customers. What we learn becomes business critical information that we then share with you. Let’s make our customers experience great and win together.
