We have an opportunity for a career minded individual to be part of our Bellevue team. We are seeking a dynamic individual to become a part of our growing force that demonstrates exceptional interpersonal and communications skills.

We are looking for an outgoing, dependable, business professional to join our team as a System Engineer.

The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer’s software systems, along with coordinating complex projects. 

Essential Duties and Responsibilities:

• Provide IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
• Design, implement, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, VMWare, Cloud Services, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs
• Implement and support disaster recovery solutions
• Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Provide remote access solution implementation and support including: VPN, Terminal Services, and Citrix
• Ensure system documentation and consulting services include system reviews and recommendations
• Respond to queries professionally, timely and accurately.
• Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages.
• Escalate service or project issues that cannot be completed within agreed service levels
• Obtain and utilize specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Enter time and expenses in ConnectWise according to company procedures
• Complete assigned training materials and blueprints on the ConnectWise University
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager
• Enter all work as service or project tickets into ConnectWise
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
• Maintain positive, cooperative and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job.
• Adhere to and follow all company policies, procedures and governmental regulations.
• Demonstrate behaviors consistent with those of the Company’s Core Values at all times.
• Follow all safety regulations and precautions.
• Other duties may be assigned.

REQUIREMENTS
Supervisory Responsibilities: This position does not have supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Email resumes to andy@industryanalysts.com

About This Dealer:

A premier provider of office technology products, IT services and mailing services for 40 years. We provide our customers with the personal and exemplary service of a local company and the resources and technological innovation of a large nationwide organization. Unlike our competitors who are focused solely on print and document management solutions, we address those needs for clients while in addition helping organizations with their distribution and improved marketing to help increase revenues. All solutions under one roof make the difference to our clients.

Our mission is to be highly regarded by our Customers, Suppliers and Employees for consistently performing to the highest standards, while providing superior office products and solutions. We uphold the highest ethical standards in our business relationships and has a strong involvement in the prosperity of our community.

We are committed to investing in our people and our passion to help companies succeed is what sets us apart. Our investment in our team members starts with paying 90% of the employee’s medical insurance premiums and continues with additional benefits including:

• Vision Insurance
• Medical Insurance
• Life Insurance
• Dental Insurance
• Flex Spending
• Supplemental insurance
• 401K with company match
• Profit Sharing upon goal attainment
• Paid Holidays
• Ongoing training and educational opportunities

Education/Experience: Bachelor’s degree in computer science (or related discipline) from a four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
Experience implementing and supporting local and wide-area networks and computer software and hardware is required.

Certificates and Licenses: Preferred certifications: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP.