Blog #3 of Customer Experience Series By Howie Fenton for RSA – You will be shocked when you hear the estimated costs to companies that have suffering from a bad Continue ReadingWhat’s the Cost of a Bad Customer Experience to an In-Plant?
The “6 ‘W’s’ of Production Print Workflow” eBook is available now. The eBook includes information for dealers, reps and owners, and print equipment vendors to understand production print, production print Continue Reading6 W’s of Production Workflow Ebook
You’ve made the software sale, the installation is complete, now what do you need to do to make sure the customer continues to reap all the benefits of the solution? Continue ReadingHow to Avoid Training Customers in Vain
ACUP Higher Ed Print Conference The Association of College and University Printers (ACUP) held its 54thnational conference last week in New Haven Connecticut, hosted by Yale University and their impressive Continue ReadingHow You Can Help Higher Ed Print Centers
Tacoma Public Schools has been on a perennial path to reduce costs and drive volume to its centralized print center since 2013. A current $23 million district budget crisis has Continue ReadingReshaping Print and Copy Workflows
Tacoma public schools reduces in-plant expenses and learns new ways to save thanks to local dealer and RSA By Elisha Kasinskas, Rochester Software Associates – There’s a wealth of opportunity within Continue ReadingDealer Helps Tacoma Schools’ In-Plant with RSA Software
The Canon imagePRESS C10000VP Series features robust print speeds of up to 100 letter images per minute (imagePRESS C10000VP) and 80 letter images per minute (imagePRESS C8000VP), on all supported Continue ReadingCanon imagePRESS C10000VP Series Color Digital Press Overview VIDEO
By Howie Fenton, for Rochester Software Associates – Most companies believe that they offer superior customer service as well as a better customer experience (CX). CX has become the hot Continue ReadingTwo Common Mistakes in Understanding Your Customers’ Experience IN-PLANT ARTICLE
What’s new in production workflow for 2019? RSA’s workflow solutions continue to uniquely and universally print to all production printers with full job ticketing, including Canon, Konica Minolta, Ricoh and Continue ReadingWhat’s New for RSA’s Production Print Workflow 2019
By Howie Fenton for RSA – As the new year begins, it is prudent to consider how the business may change and how to prepare for that change. One way to prepare Continue Reading2019 Roadmap: Planning for Change – Howie Fenton Article!