Killing the IT Ticket: Lexmark’s Proactive, AI-driven Approach Reduced IT Worker Stress and IT Incidents by 90 Percent

The following appears on techrepublic.com Working with Wipro, Lexmark used AI and machine learning to develop a proactive, KPI-driven IT model that cut incidents by 90 percent.  Kentucky-based Lexmark, a Continue ReadingKilling the IT Ticket: Lexmark’s Proactive, AI-driven Approach Reduced IT Worker Stress and IT Incidents by 90 Percent